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JAMB CAPS Frequently Asked Questions & their Accurate Answers [UPDATED]

JAMB CAPS Frequently Asked Questions & their Accurate Answers. JAMB Candidates have been facing one problem or the other while trying to access JAMB CAPS? This leads to different questions. We will answer all the those questions in this page.

In this page created by ALLSCHOOL, we will provide answers to Frequently Asked Question (FAQ)  most JAMB candidates ask about the JAMB CAPS. But we will start by explaining what JAMB CAPS is all about.


In-case you don’t know what JAMB CAPS is all about, let us briefly explain.

CAPS is an acronym for Central Admissions Processing System. This is were Joint Admission and Matriculation Board (JAMB) automate all admission exercises for all candidates. With this tool , candidates can either accept or reject their admission. Candidates who reject their admission will be placed in the market place. This means the candidates details will be sent to schools that needs such candidates.

RECOMMENDED: How to Accept/Reject Admission on JAMB CAPS Portal.

Having explain JAMB CAPS, lets delve into the business of the day!!! It is time to answer Frequently JAMb CAPS Questions.

Note that If we didn’t answer the question you have in mind, then feel free to ask your question using the comment box. We will be pleased to answer them BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED..


JAMB CAPS Transfer Approval page

Q: Please i uploaded my o-level results during jamb registration but I’ve been trying to check it on jamb caps but it’s showing me `no o-level result uploaded’ Please what should I do ?

ANS: JAMB is yet to upload the result on CAPS. You should check it back later after some weeks

Q: Please what is JAMB CAPS Transfer Approval page?

ANS: The JAMB CAPS Transfer Approval Page is a place where JAMB notifies candidates that their First Choice Institution want to transfer them from their course of preference to another course. You can only accept/reject new course if the school wants to change you to another department.

Q: How do I go to the JAMB CAPS Transfer Approval page?

  • Go to
  • Login with username and password (make sure you are using google chrome and also switch it to desktop view)
  • From left panel menu click on “Check Admission Status
  • Click on “Access my CAPS
  • From the left panel menu click on “Transfer Approval
  • If you have not been transferred to another programme, you will see “No Programme Transfer Consideration
  • If you have been transferred you will see the course and other details.
  • After Pending Candidate’s Action, you will see a button, click on it (we recommend using a desktop computer)
  • Click on “Accept
  • You should see “Record(s) successfully saved” with a green

Q: How will I Know if I my school wants to change me to another course?

ANS: Its simple! For candidates who have not been changed to another course they will see description of JAMB CAPS and “No program transfer consideration”. see image below:

jamb caps transfer approval

But if your school wants to change you to another course, you will see the name of your school, the course, the date it was created and other details. See example in image below:

If what you saw in your transfer approval page is same with the image above,  We recommend you accept/reject as soon as you can.

Q: I was told that I don’t need to do the change of course after transfer approval hope it will not affect my chance of admission. I know of a person who entered with transfer approval and didn’t do change of course


QUES: I tried login in to my portal but what I saw is Object reference not set to an instance of an object. I also scrolled down and saw Login to Candidate’s Account. PLEASE WHY AM I SEEING THIS?

ANS: This is an error from JAMB portal and it will be resolved very soon, check it back after some hours/days. Please be patient.

Q: I tried login in to jamb portal but it showed “Object reference not set to an instance of an object“, please why is that?

ANS: It’s probably little error from jamb portal. But not to worry. You can login to your portal by entering your email and password in the required columns. Follow the numbering on the image below:

jamb caps object reference

Q: Good morning Sir, sir my jamb caps wasn’t showing my course and institution before and my admission status was showing not admitted but just today my caps showed my course and institution but the admission status is still not admitted. Please what does it mean?

ANS: The fact that you were not seeing your course and institution was a problem from JAMB. They were probably working on it. Now, they are probably solving the issue. That is why you are now seeing the course and institution. It doesn’t mean you will or will not be offered admission. Keep checking your admission status.

Q: When I tried checking my Admission Status, I saw “For Current Year Admission, Kindly Click on the ‘Access My CAPS’ button to Accept your Admission on CAPS first”. PLEASE WHAT DOES THAT MEAN?

Simple Answer: They are just notifying you that you can also check your admission status on jamb caps portal.

Detailed Answer: What you saw is a notification from JAMB to all 2019 (current year) Candidates to check their JAMB CAPS Portal and accept admission (if they have been admitted). It doesn’t mean you have been admitted, it just means you should go to JAMB CAPS Portal, check admission status and accept admission if you have been admitted to your school/course of choice.

Q: Please am not able to access my jamb caps due to the loss of my password? How can I recover my password?

jamb caps showing wrong password

ANS 1: You can CLICK HERE to reset/change your password. This will work if you can access the email you used during registration. If you can’t access the email, try next answer.

ANS 2: Send ‘password [email protected] (you should use your own email address) to 55019′ using the SIM you registered Jamb with, you’ll receive your password as SMS. The message should be:

password [email protected]

Please make sure you use the email you used during registration. Send the above to 55019.

Q: My jamb caps is showing “Refresh from caps” please what does that mean.

ANS: If you don’t have any problems no need to refresh from caps.

Q: At first I saw “Admission in Progress” then later I saw “Not Admitted”. But my school have offered me admission. Please what should I do?

Answer: Its not a problem. Just check your caps portal after some days/weeks. The admission will reflect. And make sure your O’level result is on the CAPS portal.

Q: Please my Course and Institution is not showing on JAMB CAPS Portal. Why and what should I do?

Answer: According to JAMB Support, don’t panic. You have not been offered admission, when you are offered it will show.

Q: When I try to access my JAMB CAP Portal, it keep showing “You are not eligible for this service”. Please why?

Answer: Just go back and change your exam year to 2019. Even though you might have changed it already, when you go back you will see the year has being altered, just put it back to 2019, then click Access CAPS.

Q: I can not log-in it’s showing me invalid credentials. What should I do?

Answer: Make sure you follow the steps we stated HERE. Most times candidates try going to the JAMB CAPS portal directly without first login-in to their JAMB portal and this causes issues.

Q: Please I need your help, my CAPS is saying “welcome” and I have refreshed the pages it’s still the same. Pls what can I do to it …

Answer: Locate and click the 3dots in the right above your browser screen. Then click on desktop site. It should show you your admission status tab. Check image below;

Check No1

Q: Please am only seeing sorry you have not be given admission yet does this means that they will still give me admission?

Answer: Yes you might still gain admission into your desired school. 

Q: I checked the jamb caps portal and it bring out my details and accept nd reject admission nd i accept it nd it shows congratulations
But wen I check the school portal it said not given admission yet
Does DAT mean the portal has a problem or have not been admitted into school but I went to the school to check the admission list I saw my name but still telling me am not given admission yet on the school portal but my jab portal told me have been admited so am confused pls help me out…

Answer: You have been offered admission. The problem is from your school portal. they will update it soon or you are not following the right procedure.

Q: My status is showing ”recommended” can I accept it?

Answer : Don’t Accept Yet, if You’ve accepted already there is No Problem

Q: My status is showing “recommended” what does it mean

Answer: This Means the Institution You Picked Haven’t Given You Admission and There’s a Chance That Institution may or may not Give you admission, So If you Click Accept Or Not, Jamb Will Automatically Put You in the Market Place. That is Assign You to another University That Wants You Whether You picked them or not. So after clicking accept, keep checking the acceptance page to be notified of your fresh admission or initial choice of admission.

Q: Mine is showing admission in progress..but before that it showed ‘proposed’ in the admission status, after clicking accept later showed records updated..but now all it shows is admission in progress..

Answer: Relax And Keeping checking the portal. You might be admitted.

Q: Good evening sir, I should have been admitted in to AAU, I have a high screening result but I checked on jamb caps, but I’m still seeing not admitted…What do you think could be the problem sir?

Answer : are you the admission officer? If no keep waiting.

Q:I am a direct entry applicants. Mine stopped at 2017 not 2018?

Answer: DE students Relax For Now Concerning Caps. 

Q: Hello sir, my jamb admission status is blank what can I do sir

Answer: Try Checking your Status with another Device or Web browser. Or follow the steps for mobile device HERE.

Q: Please i have been offered admission by jamb caps but d school have not offered me admission, what do i do, should i accept it or not

Answer: Accept it and I don’t think jamb has set a deadline yet cause most people status didn’t change even after 72hrs (based on last year experience)…no harm in accepting.

Q: my school list is actually not yet out but already with jamb. And applicants from d school have started receiving and accepting admission. but for sometime now when i check it shows ”NOT ADMITTED”, so i want to ask does it mean i was not offered admission by jamb at all. or i have not been offered yet? thanks.

Answer : 90% chance you haven’t been admitted, have people who picked the same course as you did, been admitted via caps if yes, you haven’t been admitted.. Keep hoping.

Q: I applied for elect elect in UNN, but jamb offered me Education and chemistry and I mistakenly accepted it, pls wat will I do, does it mean DAT I can’t go for elect elect again

Answer : yes , you don’t have the requirements, you can try again next year if you can’t study chemistry.

Q: Mine was ‘proposed’ and i accepted please tell me more about it i don’t understand because it even brought my details and also d school i put in for…

Answer : Your Status is Proposed? If Yes Relax no admission yet

Q: I have been given admission by the school and i have also accepted in jamb caps but up till now when i go to admission letter and click print it says no data found.

Answer: This is because the portal to print JAMb admission letter is yet to be activated. Check it later. 

Q: Pls my name is out in my university website but still showing no admission given yet in jamb…

Answer: This is because the school is yet to send your name to jamb portal. You school may or may not send your name to JAMB. If they do, you will see “congratulations…” If they do not, you will apply for jamb regularization.

Q: If my school didn’t send my name to JAMB portal, how can I print my admission letter?

Answer: You an get the school admission letter. But if you want to get JAMB admission letter, You will apply for jamb regularization. make sure you choose that you registered for JAMb that year. Then you will required to prove that you have been admitted in that school After which you will pay N5,000 (the price at the time of making this article).

Q: Hello, please I just accessed my caps profile, but my institution and course isn’t there. This is the second time I’m trying. Thanks

Answer: Don’t panic. It is a problem from the JAMB CAPS portal and it will be resolved soon. However, make sure you are following the procedure (see links above).

Do you have any JAMB CAPS question you want us to answer??? Please use the comment box to ask the question and we will be pleased to answer them. BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED.

Thank you so much for reading this article, we really do appreciate. We hope you loved it, if you did, please share this page with your friends via the share buttons below. Sharing is caring.

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Good evening sir
Pls I lost the sim card I used in registering jamb, now I can’t be able to access my caps to know when I get admitted
Pls sir help me

Akpan Noblerich

Good morning sir. Pls I can’t access my caps. Beside the check admission status buttonis another button showing refresh admission from caps. Should I click on that button.


please the access Caps button on my jamb Caps is not functioning however the check admission status button below is working and I am able to see my admission status saying not admitted
pls Hope there is no problem and am not missing anything on the access Caps button and ALSO I am unable to refresh my Caps page
Pls wat is the way out


Good morning sir
Please I did change of state of origin on my jamb Portal and it reflected but it’s still showing the old one on my caps and I have already registered for post utme ..pls what should I do


Please I have made corrections on my state of origin…. It has reflected on my jamb profile but not on caps…. It has been over 3 weeks now what do I do please….


Good morning sir, actually I wrote jamb this year and i also uploaded my o level result during registration
But when I checked my jamb caps last month, it was showing AR and 6 subject not even 9,
So I went to a Cyber cafe to do an upload again, but for over 2 weeks now it has not reflected, but when i bought my school post utme form I uploaded my results
So please sir wat will I do now , because I’m worried

Sir please when will Delsu Post utme screening exercise commence

Thank you..

Onukwuli Godwin

Please I want to register for post-utme unizik but it’s showing me not eligible because the change of course I did has shown in jamb but not in my school’s portal what do I do please

Onukwuli Godwin

Is it a must if I use the email I used to register my jamb to register for post utme unizik.

Last edited 24 days ago by Onukwuli Godwin

I’ve changed my course and uploaded my waec result on jamb portal but when I try checking it on my jamb caps it takes me somewhere else entirely


Please I was transferred to another course through my transfer approval and I have accepted the transfer ,can I still reject the transfer later ?

Cornelius Arinze

Please can jamb caps change on weekends? Does jamb process admission on weekends ?


I did change of institution for aau for over a week now, but it’s showing no application record when I want to purchase the form and their utme form is closing 31st of this month. Is there hope that I will be able to register for their utme before it closes?

Ike Ann

Good Afternoon sir. I am a graduate in the department of Political science. I got admitted in 2017 in Godfrey Okoye University, i didn’t know that JAMB hasn’t offered me admission untill i graduated. My school has sent our names and details to JAMB Headquarters Abuja. I have been going through my portal and it still says that I have not yet been offered admission yet, Please how long will it take for this issue to be rectified.
Thank you.


I uploaded my weac on jamb cap it has been showing pending for d pass 5days pls what do I do

Cyntex John

Please sir my CAPS is showing log out what are my to do


Good morning sir
Please I tried accessing the jamb caps website and creating a new account but it keeps showing me “this service name has been changed, removed or is temporarily unavailable” pls what does it mean?

Praise jerry

Good evening sir
I did change of institute since july 19
But it didn’t reflect on my caps until I refreshed it yesterday
N have been trying to login my school portal to register post utme but they are saying invalid user
So I contacted jamb office n they said it not from them
N have been trying to login since but I haven’t been successful with that
So what could be the problem sir

Last edited 1 month ago by Praise jerry

Sir I can’t access my caps I put the correct year and registration number but it is telling me I am not eligible to use this service


Sir I can’t acess my caps anytime I open the caps it tells me I am not eligible to use this service


Sir I logged in successfully on the portal and I switched to desktop mode still the access my caps button is not opening


Pls sir my jamb cap is showing welcome so when I saw how to switch it back to text cos u hv treated the issue my 3 dot on the right does not show whatu displayed rather it showed offline saving ,add to home screen but that that request desktop setting is not there what should I do


Sir i did conversion and is yet to to reflect to my portal. Hope there is no probldm


Pls Sir…
I used the same number I used in registering 2020 Jamb for 2021 so I was given the same profile Code…
But after uploading my results to jamb portal, I tried accessing the caps on my phone and it is still showing last year’s registration number… Pls what can I do?


I checked my score on my profile and its telling me that I didn’t register for this exam


I did change of institution from Delta State University to university of Port Harcourt and I’m trying to register for uniport’s post utme online and they are saying that the I portal is having issues for those that did change of institution. Please what is the problem.


My name is showing on profile but on jamb caps only my registration number is showing. Please what is the reason ?

Godstime America

Pls I did change of institution but it has not reflected on my caps yet…. Pls can I still proceed with buying the form


Pls sir, i check my admission status on my portal and it says ” No admission yet ” and my school of choice has started online screening exercise which will soon close and in which we are to input our UTME registration number nd score inorder to upload the necessary requirements but it’s not logging in… I hope it is not a problem from Jamb???


hello sir, have been transferred from my old course to another course by ekiti state University and have accepted my new course on jamb caps since 12th of august and up till now my admission status is still showing not admitted. pls sir any solution.


Gm sir. Please, how can I link my Gmail to jamb portal

Oladimeji tomisin

Good day
Well I log in on my jamb caps and I checked my o level but it has been uploaded and I also checked my choice of institution it’s blank
Also my result,name,date of birth,state of orgin aren’t showing
What could be the problem please

Gabriel Phoebe

I registered with the same phone number so I tried accessing my caps…. Is still showing me my registration number for last year….. How can I change it to the present year registration number


Can I get another mails from jamb caps


good morning sir please sir i did change of course but my jamb caps is still showing the previous course.later i did change of admission letter and i took the inderminity form to my school admission officer he has taken the form back to jamb head office but nothing has changed i changed course from business administration to accountancy but it still hasn’t change on my jamb caps


My olevel is showing on my caps portal but My caps still changes from admission in progress to not admitted.. what could be the problem

Eunice Josiah

My caps changed from admission in progress to not admitted for the third time, please what could be the problem


Good morning have been on admission in progress for like a month and 4 days and yet my caps hasn’t changed to admitted pls what should I do sir


Good day sir
Jamb gave me admission and i have accepted it but the year i took jamb was last year 2020 but it is showing 2021 in my jamb caps hope it won’t affect my admission?


I’ve been trying to print my 2020 jamb results and it’s saying I have already used this service…
It’s the same profile I used for 2019….but I changed the years…
So…I don’t know what the problem is!


My admission status keeps saying not admitted after accepting the transfer offer from the institution and I had also do change of course to the course offered to me,,,am I still eligible to be offered admission

Last edited 3 months ago by Abeeb
Oke Oluwatobi Samson

Why is it that I was unable to do change of course after accepting the transfer offer but is writing ‘your admission is processing and must do this between two weeks?


Please, I checked my transfer approval on jamb caps but accept or reject is not showing below pending candidate’s action. What does it mean or what can I do about it?


My jamb cap isn’t showing my bio and my institution for this year and it’s not evening displaying my jamb score pls is their any problem?


I accepted my transfer offer from electrical and electronics engineering to physics on jamb portal and after that,, I mistakenly click on refresh on my caps and it went back to my former course electrical and electronics engineering,,,am I still eligible to get admission to physics my offered course by the institution,, coz it has been almost a week now it hasn’t reflected back on my caps ???


So people that refreshed there caps after the transferred course would not be admitted or there is still hope

  • I have accepted my transfer admission on jamb portal for like a week noe and it has reflected And the course has also been changed on the jamb portal but still saying not admitted,so I want to confirm if there is need to change course or jamb portal or leave it since it has reflected already and how sure is my chances of getting the admission because I thInk it is getting late or so

I accepted the transfer approval on my jamb caps over two weeks ago but it’s still showing not admitted while someone who was also transferred to the same course as me is seeing AIP. Please despite the delay,is it still sure that I’ll be given admission??


I accepted admission for EKsu is it possible to do change institution to another school
But I’ve been giving admission to the school will I have to do jamb regularization


Please for candidates that got admission through shopping are we supposed to apply for jamb change of course before jamb considers us for admission


My first choice school considered me for a different course on their portal and I am supposed to account on jamb caps but it’s not reflecting on jamb caps I’ve checked over and over again what should I do?

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